Privacy Policy

1. Introduction

Cognivault ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, store, and share personal data in connection with our AI integration advisory and implementation services. By using our website or engaging with our services, you consent to the practices described in this policy.

If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

Information you provide directly: When you fill out our contact form, request a consultation, or communicate with us, we may collect your name, email address, phone number, company name, job title, and the content of your messages.

Information collected automatically: When you visit our website, our server logs and analytics tools may record your IP address, browser type, operating system, referring URL, pages visited, time spent on the site, and approximate geographic location.

Cookies and similar technologies: We use cookies and similar tracking technologies to improve your browsing experience, analyze site usage, and support our marketing efforts. For more details, please see our Cookie Policy.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

Service delivery: To respond to your inquiries, provide consultations, deliver our AI integration services, and manage ongoing client relationships.

Communication: To send you information about our services, respond to requests, and provide updates relevant to your engagement with us. We will only send marketing communications if you have opted in.

Website improvement: To analyze how visitors use our site, identify areas for improvement, and optimize the user experience.

Legal compliance: To comply with applicable laws and regulations, including Thailand's Personal Data Protection Act (PDPA), and to protect our rights and the rights of others.

4. Legal Basis for Processing

Under the PDPA, we process your personal data on the following legal bases: your consent (when you submit a form or accept cookies), performance of a contract or steps taken at your request prior to entering a contract, legitimate interests in improving our services and understanding how our website is used, and compliance with legal obligations.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, such as hosting providers, analytics tools (e.g., Google Analytics), and email service providers. These parties process data only on our behalf and under contractual data protection obligations.

We may also disclose personal data when required by law, court order, or government regulation, or when necessary to protect the safety and rights of Cognivault, our clients, or the public.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions and inquiry records are retained for up to twenty-four months after your last interaction with us. Website analytics data is retained for up to twelve months in aggregated form. Client engagement data is retained for the duration of the engagement plus five years to comply with business record-keeping requirements.

7. Data Protection Measures

We take the security of your personal data seriously. Our protective measures include encryption of data in transit using TLS/SSL protocols, secure server infrastructure with access controls, regular security reviews and monitoring, staff training on data protection practices, and documented incident response procedures in the event of a data breach.

8. Your Rights

Under the PDPA and applicable data protection laws, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.

Right to rectification: You can request correction of any inaccurate or incomplete data.

Right to erasure: You can request deletion of your personal data, subject to certain legal exceptions.

Right to data portability: You can request a copy of your data in a commonly used, machine-readable format.

Right to object: You can object to the processing of your data for certain purposes, including direct marketing.

Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days of receiving your request.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit through links on our site.

10. Children's Privacy

Our website and services are not intended for individuals under the age of eighteen. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under eighteen, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cognivault
88/2 Rama III Road, Yan Nawa, Sathon, Bangkok 10120, Thailand
Email: [email protected]
Phone: +66 2-683-4172

You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand if you believe your data protection rights have been violated.